Shipping policy
Shipping Policy
At Thrifty Gifty, we take great care when preparing and packaging your order so that it reaches you safely.
Processing Times
Orders are usually prepared and dispatched within 1–2 working days. Working days are Monday to Friday, excluding bank holidays.
During particularly busy periods, dispatch may take a little longer. Delivery estimates begin once your order has been dispatched.
Delivery Options
The available delivery methods and prices will be displayed at checkout.
Royal Mail Tracked 24
Estimated delivery is within 1–2 working days following dispatch.
Tracking information will be provided once your order is on its way. Although Royal Mail aims to deliver within this timeframe, delivery is not guaranteed on a particular day.
Royal Mail Tracked 48
Estimated delivery is within 2–3 working days following dispatch.
Tracking information will be provided once your order has been dispatched. Delivery times are estimates and may occasionally be affected by circumstances outside our control.
DPD Next Day
Estimated delivery is on the next working day following dispatch.
This service is available to eligible UK addresses. Some locations, including remote areas and certain islands, may take longer. Orders dispatched on a Friday will normally arrive on the next applicable working day unless a weekend service is specifically offered at checkout.
DPD Two Working Days
Estimated delivery is within two working days following dispatch.
Some remote locations may require additional time. Tracking details will be sent when your parcel has been collected by DPD.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation containing your tracking details. Please allow a short time for the tracking information to become active.
Delivery Addresses
Please check that your delivery address is complete and correct before placing your order. Thrifty Gifty cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details supplied at checkout.
If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Delivery Delays
Delivery times are estimates rather than guarantees. Delays may occasionally occur because of severe weather, seasonal demand, postal disruption or other circumstances beyond our control.
If your order has not arrived within a reasonable time after its expected delivery date, please contact us and we will be happy to investigate.
Missing Parcels
If tracking shows that your parcel has been delivered but you cannot find it, please check:
* Around the delivery address and any designated safe place
* With other members of your household
* With neighbours who may have accepted it
* Any delivery photograph or information provided by the courier
If the parcel remains missing, please contact us promptly so that we can raise an enquiry with the delivery provider.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photographs of the item, its packaging and the shipping label. Please retain all packaging while we investigate the matter.
Multiple Parcels
Larger orders may occasionally be sent in more than one parcel. If this happens, each parcel may have separate tracking information and may arrive at a different time.
Questions
If you have any questions about shipping or need assistance with an order, please contact Thrifty Gifty and include your order number wherever possible.